Every account moves through a defined sequence, so recovery stays consistent, traceable and fully compliant from day one.
Client shares the account portfolio; we map buckets, risk and prior collection history.
Accounts are allocated to calling, field or legal teams based on bucket-specific strategy.
Trained agents reach out via call, field visit or digital channel to negotiate repayment.
Field verification and structured follow-up ensure commitments are tracked to closure.
Where required, cases move to SARFAESI, DRT or litigation support with empaneled advocates.
Recovery status, call logs and field reports are shared through regular MIS dashboards.
Every interaction is reviewed against RBI fair-practice and internal quality standards.
Accounts are closed with documented settlement, and learnings feed back into strategy.
A repeatable process means every account gets the same level of diligence, whether it's a first reminder or a legal notice — reducing risk for our clients and protecting the customer experience.